Client & Product Support Associate
As a Client & Product Support Associate, you will play a crucial role as a liaison between our brand partners, creator teams and Brand Success. You will be responsible for addressing technical inquiries, resolving product-related issues and facilitating seamless communication between stakeholders.
Responsibilities
- Act as the primary point of contact for our brand partners, providing prompt and effective technical support via email and chat.
- Actively engage with clients to understand their needs, offering tailored solutions and ensuring satisfaction with our products and services.
- Collaborate closely with our brand and creator teams to identify, prioritize, and communicate product-related challenges and opportunities to the Engineering team.
- Facilitate communication between teams, ensuring timely resolution of issues and promoting knowledge sharing.
Qualifications
- Bachelor’s degree required.
- Strong technical aptitude with the ability to grasp and troubleshoot product-related issues.
- Exceptional communication skills, both written and verbal, with a keen eye for detail.
- Proven ability to manage multiple tasks efficiently in a dynamic environment.
- Experience collaborating effectively with cross-functional teams.
- Detail-oriented with an emphasis on delivering exceptional customer service.
